In my last post, we examined insurance agents' surprising resilience to predictions of their imminent demise going back at least 25 years. In summary, the news of the… Read More...
Experts have been predicting the insurance agent's demise for some time - almost since I first got into this business over 30 years ago.
While the direct channel has… Read More...
Accenture's analysis of North American insurance companies' public innovation announcements suggests that investing in customer experience and sales innovation will bring… Read More...
Customer experience and sales innovations appear to offer North American insurers the best return on their innovation investment dollars, according to our analysis.… Read More...