Lemonade faucets USAA veteran as chief claims officer

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“We have great respect for USAA – their values, their trusted brand and their great customer satisfaction,” said Shai Winger, Co-Founder and CEO of Lemonade. “Sean led one of the best claims teams in the world and his entry is not only an important milestone for Lemonade, but it also sends a strong message to the industry. Sean’s knowledge, coupled with our technology, will enable Lemonade to continue to redefine what a state-of-the-art claims organization of the 21st century looks like. “

I’ve followed Lemonade over the years since its inception and have always admired everything Lemonade is known for – its customer-centric products, technology and AI, its socially impactful business model and much more, “said Burgess. “As an insurance industry veteran, it’s exciting to take the lead now with Lemonade. The technology and the use of AI are best in class, along with what the team has built into its claims functionality and experience. “

Next read: Lemonade plans to acquire Metromile for $ 500 million in shares

Burgess will succeed Jim Hageman, who has served as Lemonade’s chief claims officer since its inception and is known to customers as the face of “AI Jim,” one of the company’s chatbots.

“Saying ‘hello’ to Lemonade was easy; Saying “goodbye” was a lot harder, “said Hageman. “Lemonade has been like family to me for the past six years. When I decided to move on, we had, well, a family talk and found a really good fit for the future of Lemonade Claims. Sean brings the perfect mix of experience and humanity and I am very confident that he will continue to build on the success of Lemonade. “

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