How To Get a Goodwill Deletion


Did you know that payment history is roughly 35% of your customer’s total credit history?

That’s right, lenders view late payments as a big red flag on the premise that the customer won’t pay them on time either.

In fact, from time to time most credit card companies will pull their cardholder’s balance to see if they have been late with other accounts or if there are any signs of financial trouble with other creditors.

In this case, they can lower the available line of credit or even increase the interest rate, even if your customer has never been late with a payment. This shows the importance of educating your customers that they will never be late with a believer.

But what happens if your customer suddenly stops making payments on time and their long-term payment history no longer exists?

This article walks you through exactly what you need to do to dispute the late payment.

What is a goodwill intervention in credit repair disputes?

Life happens and sometimes it gets so messy that a customer forgets to make a payment on time. It happens to the best of us. Mail may have been lost through no fault of your own, layoffs occurred, or a medical emergency or even COVID resulted in a payment having to be postponed past the due date.

Whatever the reason, your customer doesn’t have to live forever with the consequences of late payments.

There are options. You may be able to remove the late payment or payments with a little creativity and empathy. This process is known as goodwill intervention.

Why is goodwill intervention important in credit repair disputes?

  1. Goodwill intervention is a request, not a demand. They are essentially asking the creditor to remove the one or two late payments in order to promise that payments will be on time in the future.
  2. Goodwill interventions may only work on OPEN accounts. If the account is closed, you may just want to work towards removing the entire account (not just the late payments) as a goodwill intervention is based on previous outstanding payment history.
  3. This strategy only works if the account is CURRENT, meaning there is no overdue amount. Basically, if you were the creditor and your customer asks you to remove late payments on an overdue account, you will not consider doing so until it is current.

How do you conduct a goodwill intervention?

If your customer has an OPEN and CURRENT account that has always had a good payment history and suddenly had one or more late payments, here are the steps you can take to delete it:

  1. Either use our “letter finder” function or visit the letter library in your Credit Repair Cloud and search for “goodwill”. Here you can find different variations of the letter. Use the one that best suits your situation.
  2. Next, make sure you have a really good excuse. A goodwill cancellation letter is sent by sending it to the obligee who very kindly asks them to remove a late payment. Try to have a great story, a flow of tears, or something that moves them. Maybe your child was born this month, maybe you were hospitalized, or your family was affected by COVID. The bottom line is it has to be something really, really difficult that you suddenly couldn’t pay for.
  3. You are asking for a favor. Be very, very nice and if the main customer service address doesn’t respond, try mailing it to different departments or individuals in the company.

If these late payments are really hurting your customer and you are really serious about doing whatever you can to remove them, take it one step further.

Google the company or use LinkedIn to find the CEO, VP, managers, directors, or literally anyone you can find with contact information, and send a separate letter directly to them.

Remember, life happens, but it doesn’t have to keep track of your client’s credit for years to come. As long as you really make an effort, go the extra mile, use a little creativity, and apply strategic pressure, you will be amazed that you often get the results your customers need. Plus, they’ll love you for it!

What happens when you get customer results that they love?

You tell everyone and your business will grow. A good example of this word of mouth success is our millionaires club member Tracy Arnett.

Tracy started mending his own credit and then began mending his family’s credit. Soon so many people had asked for help that he had to hire his family to start and run his credit repair business.

To date, his business runs millions of dollars a year from referrals!

To learn more about Tracy’s story, check out this fun podcast interview where he breaks down how his strategy works and what he does.

But remember, growing your credit repair business is really pretty simple – master your craft, get great results for your customers, and let them sell your services to everyone they know!

… and BOOM!

You will grow with the best of them and who knows? … Someday you could be right here on our wall of fame with our millionaire’s other club members!

If you’re looking to scale your business into a multi-million dollar business, take our next Credit Hero Challenge. You’ll have access to live coaching, daily lessons, action points, and all the information you need to start your profitable credit repair business. You even get 3 certifications. Just go to to sign up today!

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