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How can insurers support remote work in the cloud?


The COVID-19 pandemic has shown North American insurers that remote working can lead to increased productivity and efficiency. However, deficiencies in the current technological infrastructure and organizational culture are also highlighted. That said, it is time to look carefully at how best to support the future workforce.

If insurers want to deploy a physical and digital hybrid workforce and a location strategy that allows for maximum flexibility and choice, they must:

  • Develop the technological tools and infrastructure to support a scalable and agile workforce while managing the security and confidentiality of records and documents.
  • Compete and acquire talent with the right skills.
  • Maintaining good mental health, job satisfaction, productivity and worker efficiency.

Is the cloud the answer?

A year ago when we reported on ours Cloud readiness survey in insuranceWe suggested that insurers adopt technology strategies to support work in the post-digital age and that the cloud could play a crucial role. A year later we see the introduction of cloud functions as a critical turning point. Insurers can either take the opportunity now to take advantage of the cloud and better empower themselves to meet business and employee challenges, or stay on track. may lag behind their peers.

Why do we think the cloud is so important? Our experience with insurers shows that those who have implemented cloud functions see many benefits. By migrating infrastructure and software to the cloud, IT operating costs and technical debt are reduced. And it enables scalability if necessary.

Using a robust cloud infrastructure, you can also accelerate technology improvements. It makes business operations more efficient by lowering IT change costs, enabling service center improvements, reducing rework, and reducing system delays and downtime.

In addition, cloud platform solutions further accelerate and reduce business improvements. Some areas where we have achieved success include damage optimization and enhanced agent / staff travel to renew renewal and new business.

Guidelines for a Cloud Travel

For North American insurers who want to take full advantage of the cloud capabilities, we offer the following guidelines:

  • Move non-core applications and features to software-as-a-service (SaaS) in the cloud.
  • Re-host high-volume, scalable features in Infrastructure-as-a-Service (IaaS).
  • Building a modern cloud-based data infrastructure to use data, artificial intelligence (AI) and machine learning.
  • Leverage the innovation of Platform-as-a-Service (PaaS) and Microsoft, Amazon, Alibaba and Google (MAAG) to develop advanced products and services.
  • Apply a digital decoupling approach to other legacy technologies such as: B. to reduce mainframe computing to reduce MIPS usage.
  • Perform a rapid migration guided by a value path that we can define based on our industry experience.

Now that insurers have adapted to the reality of a distant workforce, it is time to develop a roadmap for lasting change – to maintain and build on the productivity and efficiency gains of recent months. Cloud features should be an important part of the agenda.

Check out the Cloud Imperative for Insurance deck below to see how other insurers are using the cloud.

Click / tap to view the Cloud Imperative for Insurance report.

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