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Deutsche Financial institution name centres disrupted by four-day strike By Reuters

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© Reuters.

FRANKFURT (Reuters) – Deutsche Bank (DE 🙂 call center workers ended a four-day strike on Wednesday which, according to a union official, resulted in 45 minutes waiting times for customers trying to get through to the bank.

Around 650 employees at Deutsche Bank’s subsidiary DB Direkt in Berlin and Essen were aiming for a 6% wage increase, but decided to go on strike after a fourth round of talks ended without an agreement.

Verdi union official Roman Eberle said the strike had achieved its goal of disrupting business at a critical time for the bank. He said he has not heard from management about the resumption of talks.

Banks, including Deutsche Bank, have had to rely more heavily on call centers during the coronavirus crisis and even after branch closings to keep costs down.

“Call centers are more important than ever,” said Eberle.

Deutsche Bank declined to comment.

Stephan Szukalski, an official of the DBV banking union, which also represents the German call center staff, said about 70% of the staff took part in the strike.

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